Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships. This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.

Beyond Distrust: “Getting Even” and the Need for Revenge

Beyond Distrust: “Getting Even” and the Need for Revenge

Beyond distrust: “Getting even” and the need for revenge
Robert J.Bies, Thomas M.Tripp

Beloved, do not avenge yourselves, for it is written: “Vengeance is mine; I will repay, says the Lord. “

Romans 12:19, The Bible

Consider the following examples:

  • A boss takes credit for a subordinate's ideas, and the subordinate responds by “bad-mouthing” the boss behind his back.
  • A market manager for a fast-food franchise company is publicly berated by top management for failing to meet efficiency, sales, and profit targets. The manager, humiliated and embarrassed, vows to work harder and longer hours to “prove” the top management wrong.
  • After his group was “passed over” by top management, a project manager at a computer manufacturing firm motivates his group ...
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