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Identification of Attributes of TQM in an Educational Institute: A System Model

Identification of Attributes of TQM in an Educational Institute: A System Model

Rajiv Sindwani, Vikram Singh, Sandeep Grover
Copyright: © 2011 |Volume: 2 |Issue: 2 |Pages: 17
ISSN: 1947-959X|EISSN: 1947-9603|EISBN13: 9781613509005|DOI: 10.4018/jssmet.2011040103
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MLA

Sindwani, Rajiv, et al. "Identification of Attributes of TQM in an Educational Institute: A System Model." IJSSMET vol.2, no.2 2011: pp.48-64. http://doi.org/10.4018/jssmet.2011040103

APA

Sindwani, R., Singh, V., & Grover, S. (2011). Identification of Attributes of TQM in an Educational Institute: A System Model. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2(2), 48-64. http://doi.org/10.4018/jssmet.2011040103

Chicago

Sindwani, Rajiv, Vikram Singh, and Sandeep Grover. "Identification of Attributes of TQM in an Educational Institute: A System Model," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 2, no.2: 48-64. http://doi.org/10.4018/jssmet.2011040103

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Abstract

This paper examines and proposes a list of attributes of Total Quality Management (TQM) in an educational institute, and develops a model for the benefit of researchers and academicians. Even though there have been a large number of papers published related to TQM, none of the papers focused on documenting the attributes of TQM in educational institutes using statistical methods. The paper investigates and lists 42 attributes of TQM in educational institutions. A quantitative study, involving the administration of a survey was conducted. The survey instrument consisted of 42 items and was prepared on the basis of attributes of TQM found during Literature Review. The application of Factor Analysis technique is illustrated for grouping the various attributes into Factors. The results of this study will help in a smoother penetration of TQM programs in educational institutes. The period of study is from 1995-2006. Considering the gamut of publications, TQM implementation has seen a steady growth and appears to be heading towards its maturity level.

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