Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective

doi:10.4018/jgim.2005040104

Reference Hub

This research has been cited in:

Article
Exploring antecedents of online group-buying: Social commerce perspectiveHuman Systems Management10.3233/HSM-150837
Article
Effects of Perceived Risk on Intention to Purchase: A Meta-AnalysisJournal of Computer Information Systems10.1080/08874417.2017.1300514
Article
THE EU E-COMMERCE MARKET IN A PANDEMIC CONTEXT – LINKING DEMOGRAPHIC FACTORS AND TERRITORIAL CONVERGENCEJournal of Business Economics and Management10.3846/jbem.2024.20705
Chapter
Empirische Überprüfung des theoriegeleiteten Erklärungsmodells zum Online-Kaufverhalten bei ArzneimittelnInternetapotheke versus stationäre Apotheke10.1007/978-3-8349-9952-8_4
Article
An Examination of the Factors Influencing Consumers' Attitudes Toward Social Media MarketingJournal of Internet Commerce10.1080/15332861.2011.558456
Article
Motivators and inhibitors in booking a hotel via smartphonesInternational Journal of Contemporary Hospitality Management10.1108/IJCHM-03-2015-0103
Article
Paradigm Shift from Attracting Footfalls for Retail Store to Getting Hits for E-stores: An Evaluation of Decision-making Attributes in E-tailingGlobal Business Review10.1177/0972150917710133
Article
Does the development of delivery industry increase the production of municipal solid waste?—An empirical study of ChinaResources, Conservation and Recycling10.1016/j.resconrec.2019.104577
Article
A comparative study on the effect of ChatGPT recommendation and AI recommender systems on the formation of a consideration setJournal of Retailing and Consumer Services10.1016/j.jretconser.2024.103743
Article
Consumer characteristics as drivers of online information searchesJournal of Research in Interactive Marketing10.1108/JRIM-11-2014-0071
Article
Risk, trust, and consumer online purchasing behaviour: a Chilean perspectiveInternational Marketing Review10.1108/02651331211229750
Conference
A Study of Intention on Continuous Use of Online Financial Services: The Mediated Effects of Website Trust2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)10.1109/HICSS.2007.35
Article
Drivers of shopping online: a literature reviewComunicação pública10.4000/cp.8402
Article
Factors affecting consumer behaviors in online buy‐it‐now auctionsInternet Research10.1108/10662241011084086
Article
Factors influencing Irish consumers' trust in internet shoppingManagement Research News10.1108/01409170810865154
Article
Factors Influencing Consumers Intention for Online Grocery Shopping – A Proposed FrameworkIOP Conference Series: Materials Science and Engineering10.1088/1757-899X/215/1/012013
Chapter
Innovating Services Through Experiences: An Investigation of Servicescape’s Pivotal RoleService Innovation10.1007/978-4-431-54922-2_7
Article
Online Customer Experience: A Review of the Business-to-Consumer Online Purchase ContextInternational Journal of Management Reviews10.1111/j.1468-2370.2010.00280.x
Conference
Do I Want to Pay to Download Movies? Predicting Acceptance of Legal Online Movie Download Services2012 45th Hawaii International Conference on System Sciences10.1109/HICSS.2012.225
Article
Factors influencing consumers' online shopping in ChinaJournal of Asia Business Studies10.1108/JABS-02-2013-0006
Chapter
An Assessment of the Use of Information Technology Tools and E-business by Informal Sector Entrepreneurs in MauritiusContemporary Research on E-business Technology and Strategy10.1007/978-3-642-34447-3_28
Article
Experiences in consumer flow in online supermarketsElectronic Commerce Research10.1007/s10660-021-09460-5
Article
Information behaviour paradox: Understanding perceptions of risk and online behaviourLibrary & Information Science Research10.1016/j.lisr.2022.101205
Conference
Determinants of Customer Satisfaction towards Using e-tailing Apps: A Study among Millennial Shoppers2022 Interdisciplinary Research in Technology and Management (IRTM)10.1109/IRTM54583.2022.9791764
Chapter
Theoretische Konzeptualisierung des Erklärungsmodells zum Online-Kaufverhalten im ArzneimittelsektorInternetapotheke versus stationäre Apotheke10.1007/978-3-8349-9952-8_3
Article
Development of a multi-criteria decision-making–based assessment model for dental material selection: Engine-driven nickel-titanium instruments case studyClinical Oral Investigations10.1007/s00784-021-04234-7
Chapter
Towards an Understanding of the Intention to Engage on FacebookAdvances in Digital Marketing and eCommerce10.1007/978-3-030-76520-0_7
Article
Fresh Produce E-Commerce and Online Shoppers’ Purchase IntentionThe Chinese Economy10.1080/10971475.2021.1890359
Article
Research note: E-store image, perceived value and perceived riskJournal of Business Research10.1016/j.jbusres.2011.06.012
Article
Seeking the perfect price: Consumer responses to personalized price discrimination in e-commerceJournal of Business Research10.1016/j.jbusres.2021.10.002
Article
Comparing retailer purchase patterns and brand metrics for in-store and online grocery purchasingJournal of Marketing Management10.1080/0267257X.2013.813576
Article
ONLİNE ALIŞVERİŞ SİTESİ KULLANICI ALGILARININ MÜŞTERİ GÜVEN VE SADAKATİNE ETKİLERİNİN İNCELENMESİDokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi10.16953/deusosbil.270132
Article
An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in GreeceEuroMed Journal of Business10.1108/14502191211225365
Article
Online Retailing in India: Linking Internet Usage, Perceived Risks, Website Attributes and Past Online Purchase BehaviourTHE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES10.1002/j.1681-4835.2014.tb00466.x
Article
National culture and global diffusion of business‐to‐consumer e‐commerceCross Cultural Management: An International Journal10.1108/13527600910930059
Article
Determinants of social commerce adoption in an emerging economyService Business10.1007/s11628-020-00427-4
Article
Customer Knowledge Management and E-commerce: The role of customer perceived riskInternational Journal of Information Management10.1016/j.ijinfomgt.2007.09.001
Article
Structural Equations Modeling, Perceived Risk and Flow State on E-CommerceiBusiness10.4236/ib.2014.62005
Chapter
E-Commerce—Consumer Perceptive Model for Online PurchasesProgress in Advanced Computing and Intelligent Engineering10.1007/978-981-10-6872-0_38
Article
Evaluating the Influence of Consumer Demographics on Online Purchase Intention: An E-Tail PerspectiveParadigm10.1177/09718907211045185
Article
Electronic service quality in online shopping and risk reduction strategiesJournal of Systems and Information Technology10.1108/JSIT-01-2014-0008
Article
Exploring the Influence of Consumer Demographics on Online Purchase BenefitsFIIB Business Review10.1177/2319714519892109
Article
The importance of perceived trust, security and privacy in online trading systemsInformation Management & Computer Security10.1108/09685220910963983
Article
TÜKETİCİLERİN WEB-SİTELERİNE YÖNELİK ALGILANAN FAYDA, ALGILANAN KALİTE, TUTUM VE ONLİNE SATINALMA DAVRANIŞLARI: TEKNOLOJİK ÜRÜNLER ÖRNEĞİSosyal Ekonomik Araştırmalar Dergisi10.30976/susead.771841
Article
Adoption of mobile ICT for health promotion: an empirical investigationElectronic Markets10.1007/s12525-010-0042-y
Article
Investigating consumer word-of-mouth behaviour in a Chinese contextTotal Quality Management & Business Excellence10.1080/14783363.2017.1317587
Article
THE ROLE OF RISK ATTITUDE ON ONLINE SHOPPING: EXPERIENCE, CUSTOMER SATISFACTION, AND REPURCHASE INTENTIONSocial Behavior and Personality: an international journal10.2224/sbp.2007.35.4.453
Article
Consumer’s Decision-Making Behavior in Online Shopping: An Integrated AnalysisApplied Mechanics and Materials10.4028/www.scientific.net/AMM.519-520.422
Article
Factors that Influence Consumer Purchase Intention towards Online Travel Packages Available on E-Marketplace during New NormalJournal of Digitainability, Realism & Mastery (DREAM)10.56982/dream.v1i04.36
Article
Shopping on Social Networking Web SitesJournal of Interactive Advertising10.1080/15252019.2009.10722164
Article
Análisis de los factores que condicionan la elección del canal de compra por parte del consumidor: evidencias empíricas en la industria hoteleraCuadernos de Economía y Dirección de la Empresa10.1016/S1138-5758(09)70049-0
Article
Research on the mechanisms of big data on consumer behavior using the models of C2C e-commerce and countermeasuresAfrican Journal of Business Management10.5897/AJBM2014.7560
Article
Effects of National Culture on the Development of Consumer Trust in Online ShoppingSeoul Journal of Business10.35152/snusjb.2008.14.1.006
Article
Determining Satisfaction from Gameplay by Discussing Flow States Related to Relaxation and ExcitementThe Computer Games Journal10.1007/s40869-020-00113-5
Article
Virtual agents in retail web sites: Benefits of simulated social interaction for older usersComputers in Human Behavior10.1016/j.chb.2012.06.009
Article
What consumers see when time is running out: Consumers’ browsing behaviors on online shopping websites when under time pressureComputers in Human Behavior10.1016/j.chb.2016.12.065
Article
The Role of Global Brand Familiarity and Domestic E-Commerce Corporate Credibility in the Satisfaction of Cross-Border Shopping Cooperation Service of Fashion Product : Focusing on Amazon Global Store Fashion & Textile Research Journal10.5805/SFTI.2022.24.3.289
Article
The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerceTransportation Research Part E: Logistics and Transportation Review10.1016/j.tre.2010.02.002
Article
Consumer internet purchasing behavior in ChileJournal of Business Research10.1016/j.jbusres.2013.01.012
Article
A unified perspective on the factors influencing consumer acceptance of internet of things technologyAsia Pacific Journal of Marketing and Logistics10.1108/APJML-06-2013-0061
Article
Factors Influencing Online Shopping Behaviour: A Study of Visakhapatnam Virtual MarketSSRN Electronic Journal10.2139/ssrn.3307017
Article
Promoting tourism business through digital marketing in the new normal era: a sustainable approachEuropean Journal of Innovation Management10.1108/EJIM-04-2022-0218
Article
Understanding customer experiences in online blog environmentsInternational Journal of Information Management10.1016/j.ijinfomgt.2011.05.003
Article
The influence of prior experience and age on mature consumers' perceptions and intentions of internet apparel shoppingJournal of Fashion Marketing and Management: An International Journal10.1108/13612021011061825
Article
Skewing users’ rational risk considerations in social commerce: An empirical examination of the role of social identificationInformation & Management10.1016/j.im.2018.05.008
Article
Perceived Risk and Online Shopping Behaviour - A Marketing PerspectiveSSRN Electronic Journal10.2139/ssrn.1521506
Article
THE EFFECT OF UTILITARIAN AND HEDONIC SHOPPING VALUES ON CONSUMERS’ PERCEIVED BENEFITS AND RISKS IN ONLINE SHOPPINGAkademik Araştırmalar ve Çalışmalar Dergisi (AKAD)10.20990/kilisiibfakademik.428589
Chapter
The Role of Logistics in E-commerce Transactions: An Exploratory Study of Customer Feedback and RiskSupply Chain Strategies, Issues and Models10.1007/978-1-4471-5352-8_10
Chapter
The Relationships Among Perceived Severity of Negative Publicity, E-Service Quality, Perceived Risk, and Advocacy Intention in Social Network SitesSmart Grid and Internet of Things10.1007/978-3-030-69514-9_31
Article
Conjoint analysis of drivers and inhibitors of e-commerce adoptionJournal of Business Research10.1016/j.jbusres.2015.10.092
Article
Understanding consumer services buyers based upon their purchase channelJournal of Business Research10.1016/j.jbusres.2010.06.005
Article
Risk Reduction Strategies in Online Shopping: E-trust PerspectiveProcedia - Social and Behavioral Sciences10.1016/j.sbspro.2014.07.122
Article
Determinants of online shopping: Examination of an early‐stage online marketCanadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration10.1002/cjas.121
Article
Consumers' accounts of perceived risk online and the influence of communication sourcesQualitative Market Research: An International Journal10.1108/13522750810845559
Conference
Perceived Risk in Online Purchase Intention2020 International Conference on Information Management and Technology (ICIMTech)10.1109/ICIMTech50083.2020.9211221
Article
The mediation of cognitive attitude for online shoppingInformation Technology & People10.1108/ITP-08-2014-0172
Conference
Research on e-Commerce Environment in Decision-making Model of Consumer Purchase2010 International Conference on E-Business and E-Government10.1109/ICEE.2010.629
Article
What is the impact of eWOM in social network sites on travel decision-making during the COVID-19 outbreak? A two-stage methodologyTelematics and Informatics10.1016/j.tele.2022.101795
Article
A signalling paradigm incorporating an Agent-Based Model for simulating the adoption of crowd funding technologyJournal of Simulation10.1080/17477778.2019.1664263
Article
Fluctuating Attitudes and Behaviors of Customers toward Online Shopping in Times of Emergency: The Case of Kuwait during the COVID-19 PandemicJournal of Internet Commerce10.1080/15332861.2021.1882758
Article
Perceived risk and trust as antecedents of online purchasing behavior in the USA gemstone industryAsia Pacific Journal of Marketing and Logistics10.1108/13555851211237902
Article
Purchasing grocery online in a nonmetro city: Investigating the role of convenience, security, and varietyJournal of Public Affairs10.1002/pa.2497
Conference
Designing an e-commerce success factor model based on inputs from practitioners and entrepreneurs to evaluate the e-commerce website (a case study: Magetan leather crafts SMEs)INTERNATIONAL CONFERENCE ON MATERIALS ENGINEERING AND MANUFACTURING SYSTEMS: ICMEMS202210.1063/5.0114264
Conference
Influencing factors of consumer intention towards web group buying2011 IEEE International Conference on Industrial Engineering and Engineering Management10.1109/IEEM.2011.6118146
Article
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online ShoppingThe Journal of Asian Finance, Economics and Business10.13106/jafeb.2020.vol7.no6.221
Chapter
“Welcome Old Mate, Deal with It Newcomer” — Web Site Customer Support Evaluation Based on Customers’ Experience LevelInformation and Communication Technologies in Tourism 200610.1007/3-211-32710-X_44
Article
Effects of gender and price knowledge on offer evaluation and channel transition in retail and e‐tail environmentsJournal of Product & Brand Management10.1108/10610421211228838
Article
Rethinking models of technology adoption for Internet banking: The role of website featuresJournal of Financial Services Marketing10.1057/fsm.2009.4
Article
Cybervetting job applicants on social media: the new normal?Ethics and Information Technology10.1007/s10676-020-09526-2
Chapter
Consumer Perceived Risks Towards Online Group Buying Service for Fashion Apparel ProductsFashion Branding and Consumer Behaviors10.1007/978-1-4939-0277-4_9
Article
Marketing strategies, perceived risks, and consumer trust in online buying behaviourJournal of Retailing and Consumer Services10.1016/j.jretconser.2015.11.007
Article
Revisiting Perceived Risk in the Context of Online Shopping: An Alternative Perspective of Decision‐Making StylesPsychology & Marketing10.1002/mar.20528
Conference
Alpha Gadget: A Comprehensive Review of Technologies for Improving Business Involvement and participation in E-Commerce2023 9th International Conference on Advanced Computing and Communication Systems (ICACCS)10.1109/ICACCS57279.2023.10113087
Article
What differentiates Internet shoppers from Internet surfers?The Service Industries Journal10.1080/02642069.2014.871536
Article
Predicting actual spending in online group buying – An artificial neural network approachElectronic Commerce Research and Applications10.1016/j.elerap.2019.100898
Conference
Profiling internet shoppers and non-shoppers in Mainland China: Online experience, computer capacity, and web-usage-related lifestyle2009 International Conference on Management Science and Engineering10.1109/ICMSE.2009.5318248
Article
Impact of Express Delivery Industry’s Development on Transportation Sector’s Carbon Emissions: An Empirical Analysis from ChinaSustainability10.3390/su13168908
Article
Developing and validating five-construct model of customer satisfaction in beauty and cosmetic E-commerceHeliyon10.1016/j.heliyon.2020.e04887
Article
Consumer Purchase Intention Towards Online Travel Packages Available on E-Marketplace Journal of Digitainability, Realism & Mastery (DREAM)10.56982/dream.v1i07.65
Article
Impact of culture on online management educationCross Cultural Management: An International Journal10.1108/13527601211247116
Article
Planning the unplannable—How blind box tourism boosts purchase intentionsJournal of Vacation Marketing10.1177/13567667231168643
Conference
The driving mechanisms of expectation disconfirmation in e-service recovery: An empirical investigation of the moderating effectsICSSSM1110.1109/ICSSSM.2011.5959294
Chapter
Post-purchase Experience During the Covid-19 Pandemic on Consumer Behavior in the New Normal EraProceedings of the 3rd Universitas Lampung International Conference on Social Sciences (ULICoSS 2022)10.2991/978-2-38476-046-6_24
Article
Characterising the concept of service experienceJournal of Service Management10.1108/09564231111136872
Conference
Virtual Experiential Marketing on Online Customer Intentions and LoyaltyProceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)10.1109/HICSS.2008.495
Article
Linked by age: a study on social media privacy concerns among younger and older adultsIndustrial Management & Data Systems10.1108/IMDS-07-2023-0462
Article
Using Digital Devices in the Online Shopping: a Study of Demographic DifferencesMarketing and Management of Innovations10.21272/mmi.2020.4-12
Article
An empirical analysis of online shopping adoption in Beijing, ChinaJournal of Retailing and Consumer Services10.1016/j.jretconser.2013.08.003
Article
Consumer Trust in Internet Shopping in Ireland: Towards the Development of a More Effective Trust Measurement InstrumentJournal of Information Technology10.1057/palgrave.jit.2000071
Article
Determining factors of academic library Web site usageJournal of the American Society for Information Science and Technology10.1002/asi.20710
Chapter
LiteraturverzeichnisInternetapotheke versus stationäre Apotheke10.1007/978-3-8349-9952-8_6
Article
Online Customer Experience in e-Retailing: An empirical model of Antecedents and OutcomesJournal of Retailing10.1016/j.jretai.2012.03.001
Article
An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedentsInformation Systems and e-Business Management10.1007/s10257-012-0194-8
Article
The impact of risk perceptions on the attitude toward multi-channel technologiesThe International Review of Retail, Distribution and Consumer Research10.1080/09593969.2019.1599983
Article
The role of mixed emotions in consumer behaviourEuropean Journal of Marketing10.1108/03090561111095612
Article
Online post-purchase customer experience: a qualitative study using NVivo softwareQuality & Quantity10.1007/s11135-022-01492-9
Chapter
Exploring Differences of Consumers’ Perceived Factors in Shopping Online: The Effects of Shopping Experience and GenderAdvances in Electronic Engineering, Communication and Management Vol.110.1007/978-3-642-27287-5_104
Article
An examination of the effects of virtual experiential marketing on online customer intentions and loyaltyThe Service Industries Journal10.1080/02642069.2010.503885
Article
A Framework of Online Customer Experience: An Indian PerspectiveGlobal Business Review10.1177/0972150918778932
Chapter
Switching Behaviour for Traditional and Online Mode of Purchase: Analysis of Choices for Switching Consumer BehaviourData Driven Approach Towards Disruptive Technologies10.1007/978-981-15-9873-9_23
Article
An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerceInternational Journal of Production Economics10.1016/j.ijpe.2011.01.005
Article
Usage of video sharing websites: Drivers and barriersTelematics and Informatics10.1016/j.tele.2012.01.003
Article
Re-examining online customer experience to include purchase frequency and perceived riskJournal of Retailing and Consumer Services10.1016/j.jretconser.2015.03.008
Article
Customer heterogenity in the development of e-loyaltyJournal of Research in Interactive Marketing10.1108/JRIM-07-2014-0044
Article
The analysis of e-commerce utilization in Micro, Small and Medium Enterprises (MSMEs) at JemberIOP Conference Series: Earth and Environmental Science10.1088/1755-1315/485/1/012037
Article
Internet of Things and social platforms: an empirical analysis from Indian consumer behavioural perspectiveBehaviour & Information Technology10.1080/0144929X.2019.1587001
Article
The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-bankingJournal of Islamic Marketing10.1108/JIMA-09-2019-0190
Article
How perceived risk affects online buyingOnline Information Review10.1108/14684520910985657
Conference
Demographic factors in assessing perceived risk in online shoppingProceedings of the 13th International Conference on Electronic Commerce10.1145/2378104.2378113
Article
Online shopping intention in the context of data breach in online retail stores: An examination of older and younger adultsDecision Support Systems10.1016/j.dss.2015.12.007
Article
Financial risk and its impact on new purchasing behavior in the online retail settingElectronic Markets10.1007/s12525-009-0021-3
Article
Unveiling the role of information levels in consumers’ evaluative process on opaque-selling hotel websitesInternational Journal of Contemporary Hospitality Management10.1108/IJCHM-07-2015-0367
Article
A profile of the Internet shoppers: Evidence from nine countriesTelematics and Informatics10.1016/j.tele.2014.10.002
Article
Online purchases among consumers during the COVID-19 pandemic in MalaysiaOnline Journal of Communication and Media Technologies10.30935/ojcmt/14252
Article
Research on the Factors Affecting Customer Engagement in Social Commerce from the Perspective of Two-Factor TheoryFrontiers in Business, Economics and Management10.54097/fbem.v1i3.22
Article
The antecedents of purchase and re-purchase intentions of online auction consumersComputers in Human Behavior10.1016/j.chb.2015.07.048
Article
Determinants of the continued use of self-service technology: The case of Internet bankingTechnovation10.1016/j.technovation.2006.11.001
Article
Influence of IoT Policy on Quality of LifeInternational Journal of Electronic Government Research10.4018/IJEGR.2019040102
Chapter
Best Customer Experience in E-RetailingResearch Anthology on E-Commerce Adoption, Models, and Applications for Modern Business10.4018/978-1-7998-8957-1.ch027
Article
A Value Centric Study of Intention to use Internet as a Shopping Channel in an Introductory Online MarketInternational Journal of Online Marketing10.4018/ijom.2012070101
Chapter
Impact of Gender and Product Type on Perceived Risk and Online Shopping IntentionsEncyclopedia of E-Commerce Development, Implementation, and Management10.4018/978-1-4666-9787-4.ch116
Chapter
The Affective Domain of E-CommerceResearch Anthology on E-Commerce Adoption, Models, and Applications for Modern Business10.4018/978-1-7998-8957-1.ch002
Chapter
Exploring the Impact of Peer Influence on Online ShoppingQuality Management for Competitive Advantage in Global Markets10.4018/978-1-7998-5036-6.ch011
Article
Factors Affecting e-Payment Adoption in NigeriaJournal of Electronic Commerce in Organizations10.4018/jeco.2010100104
Chapter
Emerging Technologies, Emerging Privacy IssuesHandbook of Research on Technoethics10.4018/978-1-60566-022-6.ch050
Chapter
The Affective Domain of E-CommerceAdvanced MIS and Digital Transformation for Increased Creativity and Innovation in Business10.4018/978-1-5225-9550-2.ch004
Chapter
A Comparative Study of Mobile Banking AdoptionNovel Theories and Applications of Global Information Resource Management10.4018/978-1-7998-1786-4.ch005
Article
Influence of Perceived Risks on Consumers' Online Purchase BehaviourInternational Journal of Sociotechnology and Knowledge Development10.4018/IJSKD.2017070102
Chapter
Perceived Risks of Customer Knowledge ManagementCustomer-Centric Knowledge Management10.4018/978-1-61350-089-7.ch002
Article
Impact of Capabilities on Firm Value Offering in the E-Commerce Service SettingInternational Journal of Information Systems in the Service Sector10.4018/IJISSS.2020070102
Article
An Empirical Study of Predicting Hong Kong Consumers’ Online Shopping IntentionsInternational Journal of E-Business Research10.4018/jebr.2010070104
Chapter
Predicting Consumer Behavior Change Towards Using Online Shopping in NigeriaHandbook of Research on Consumer Behavior Change and Data Analytics in the Socio-Digital Era10.4018/978-1-6684-4168-8.ch010
Article
Global Information Management ResearchJournal of Global Information Management10.4018/jgim.2012010102
Article
Determinants of Mobile Banking AdoptionJournal of Global Information Management10.4018/JGIM.2018100109
Article
Perceived Risk and Online Shopping IntentionInternational Journal of E-Business Research10.4018/ijebr.2014100102
Article
Influence of Perceived Benefits and Risks on Consumers' Perceived Value in Online ShoppingInternational Journal of Applied Behavioral Economics10.4018/IJABE.2019070102
Chapter
Determinants of Women's Online Buying BehaviorSales Management for Improved Organizational Competitiveness and Performance10.4018/978-1-6684-3430-7.ch013
Chapter
The Effect of Income Level on E-Commerce AdoptionEncyclopedia of E-Commerce Development, Implementation, and Management10.4018/978-1-4666-9787-4.ch161
Chapter
A Comparative Study of Mobile Banking AdoptionResearch Anthology on Concepts, Applications, and Challenges of FinTech10.4018/978-1-7998-8546-7.ch030
Article
Best Customer Experience in E-RetailingInternational Journal of Online Marketing10.4018/IJOM.2020040105
Chapter
An Empirical Study of Predicting Hong Kong Consumers’ Online Shopping IntentionsTransformations in E-Business Technologies and Commerce10.4018/978-1-61350-462-8.ch008

Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective

Bill Doolin, Stuart Dillon, Fiona Thompson, James L. Corner

Source Title: Journal of Global Information Management (JGIM)13(2)

Cite Article Cite Article

MLA

Doolin, Bill, et al. "Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective." JGIM vol.13, no.2 2005: pp.66-88. http://doi.org/10.4018/jgim.2005040104

APA

Doolin, B., Dillon, S., Thompson, F., & Corner, J. L. (2005). Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective. Journal of Global Information Management (JGIM), 13(2), 66-88. http://doi.org/10.4018/jgim.2005040104

Chicago

Doolin, Bill, et al. "Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective," Journal of Global Information Management (JGIM) 13, no.2: 66-88. http://doi.org/10.4018/jgim.2005040104

Export Reference

Favorite Full-Issue Download

View Full Text PDF

Abstract

This paper develops a research model of the importance of consumers’ perceived risk and the Internet shopping experience in the online purchasing behavior of Internet users. The model was tested using a survey of some 700 New Zealand Internet users. Both the perceived risk and perceived benefits of Internet shopping were found to be significantly associated with the amount and frequency of online purchases made. Loss of social interaction in Internet shopping was associated with reduced online spending. The results of the study suggest that Internet retailing Web sites should include features that enhance customer service and reduce perceived risk.

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.

Username or email: *

Password: *

Forgot individual login password?

Create individual account

Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior: A New Zealand Perspective

MLA

APA

Chicago

Export Reference

Abstract

Request Access