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The Roles of Information Technology and Knowledge Management in Global Tourism

The Roles of Information Technology and Knowledge Management in Global Tourism

Kijpokin Kasemsap
Copyright: © 2017 |Pages: 30
ISBN13: 9781522519133|ISBN10: 1522519130|EISBN13: 9781522519140
DOI: 10.4018/978-1-5225-1913-3.ch025
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MLA

Kasemsap, Kijpokin. "The Roles of Information Technology and Knowledge Management in Global Tourism." Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2017, pp. 492-521. https://doi.org/10.4018/978-1-5225-1913-3.ch025

APA

Kasemsap, K. (2017). The Roles of Information Technology and Knowledge Management in Global Tourism. In I. Management Association (Ed.), Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications (pp. 492-521). IGI Global. https://doi.org/10.4018/978-1-5225-1913-3.ch025

Chicago

Kasemsap, Kijpokin. "The Roles of Information Technology and Knowledge Management in Global Tourism." In Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 492-521. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-1913-3.ch025

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Abstract

This chapter describes the roles of information technology (IT) and knowledge management (KM) in global tourism, thus explaining the theoretical and practical overviews of IT, KM, and global tourism; the significance of IT in global tourism; and the significance of KM in global tourism. The fulfillment of IT and KM is vital for modern organizations that seek to serve suppliers and customers, increase business performance, sustain competitiveness, and accomplish continuous success in global tourism. Therefore, it is necessary for modern organizations to promote their IT and KM applications and establish a strategic plan to regularly examine their advancements toward satisfying customer requirements. The chapter argues that applying IT and KM has the potential to increase organizational performance and gain sustainable competitive advantage in global tourism.

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