초록

본 연구는 품질환경보건안전(QEHS) 통합경영시스템(IMS) 인증동기와 시스템 성공요소가 조직성과에 미치는 영향을 분석하였다. 이를 위하여 본 연구는 제조 및 서비스 기업에 종사하는 265명의 종업원들을 대상으로 연구자료를 수집하였다. 검증결과를 요약하면 다음과 같다. 첫째, 통합경영시스템의 대외적 동기는 종업원들의 직무만족에 대하여 정(+)의 영향을 미치는 것으로 나타났다. 둘째, IMS에 대한 종업원 교육훈련과 제품/프로세스 설계는 직무만족, 기술상업화, 재무적 성과에 대하여 정(+)의 영향을 미치는 것으로 나타났다. 셋째, IMS에 대한 최고경영자 지원은 직무만족과 기술상업화에 대하여 정(+)의 영향을 미치는 것으로 나타났다. 넷째, IMS와 관련한 공급업체의 질은 기술상업화와 재무적 성과에 대하여 정(+)의 영향을 미치는 것으로 나타났다. 마지막으로, 본 연구결과의 이론적 및 실무적 시사점에 대하여 논의하였다.

키워드

통합경영시스템, 최고경영자 지원, 품질정보, 종업원 교육훈련, 제품/프로세스 설계, 공급업체의 질, 조직성과

참고문헌(59)open

  1. [학술지] 강성 / 2002 / ISO 9000 인증유형이 기업의 성과에 미치는 영향 / 경영학연구 31 (1) : 10 ~ 238

  2. [학술지] 노부호 / 1999 / 한국기업의 전략적 품질경영과 경영성과 / 품질경영학회지 27 (1) : 1 ~ 16

  3. [인터넷자료] / 한국인정원(KAB)

  4. [학술지] Adam, E / 1994 / Alternative Quality Improvement Practices and Organization Performance / Journal of Operations Management 12 : 27 ~ 44

  5. [학술지] Asif, M. / 2009 / Process embedded design of integrated management systems / International Journal of Quality & Reliability Management 26 (3) : 261 ~ 282

  6. [단행본] Carter, D. E. / 1992 / Concurrent engineering: The product development environment for the 1990s / Addison-Wesley

  7. [학술지] Chatterjee, D. / 2002 / Shaping up for e-commerce: Institutional enablers of the organizational assimilation of web technologies / MIS Quarterly 26 : 65 ~ 89

  8. [단행본] Choppin, J. / 1991 / Quality through people-A blueprint for proactive total quality management / Pfeiffier & Company

  9. [학술지] Cooper, L. G. / 2000 / Strategic marketing planning for radically new products / Journal of Marketing 64 : 1 ~ 16

  10. [단행본] Crosby, P. B. / 1979 / Quality is free-The art of making quality certain / McGraw-Hill

  11. [학술지] Darestani, S. A. / 2010 / Quantifying suppliers' product quality: An exploratory product audit method / South African Journal of Industrial Engineering 21 (2) : 149 ~ 159

  12. [단행본] Deming, W. E. / 1986 / Out of the crisis / MIT Center for Advanced Engineering

  13. [학술지] Dess, G. G. / 1984 / Porter's generic strategies as a determinants of strategies group membership and organizational performance / Academy of Management Journal 27 : 467 ~ 488

  14. [학술지] Ɖordević, D. / 2010 / Development of integrated management systems in SMES in Serbia / Management 5 (2) : 99 ~ 114

  15. [학술지] Dulworth, M. R. / 1990 / Employ involvement systems in U.S. corporations: Right objectives, wrong strategies / National Productivity Review 9 (2) : 141 ~ 156

  16. [학술지] Esquer-Peralta, J. / 2008 / Perceptions of core elements for sustainability management systems (SMS) / Management Decision 46 (7) : 1028 ~ 1037

  17. [학술지] Flynn, B. B. / 1994 / A framework for international quality management research and an associated measurement instrument / Journal of Operations Management 11 (4) : 339 ~ 366

  18. [학술대회] Foley, O. / 2010 / The impact of diverse information systems environments on information quality-A design science approach / Proceedings of the European Conference on Information Management & Evaluation : 77 ~ 85

  19. [학술지] Garvin, D. A / 1984 / Japanese quality management / The Columbia Journal of World Business 19 : 3 ~ 12

  20. [학술지] Gibson, T. C. / 1990 / Helping leaders accept leadership of total quality management / Quality Progress : 45 ~ 47

  21. [학술지] Gilbert, R. J. / 1990 / Are you committed or committed / Quality Progress : 45 ~ 48

  22. [학술지] Godfrey, A. B. / 1993 / Ten areas for future research in total quality management / Quality Management Journal 1 : 47 ~ 70

  23. [단행본] Goetsch, D. / 1994 / Introduction to total quality: Quality, productivity, competitiveness (2nd ed.) / Macmillan

  24. [학술지] Gokhan, N. M. / 2010 / Development of a simultaneous design for supply chain process for the optimization of the product design and supply chain configuration problem / Engineering Management Journal 22 (4) : 20 ~ 30

  25. [학술대회] Gryna, F. M. / 1991 / The quality director of the '90s / Quality Progress : 51 ~ 54

  26. [학술지] Harber, J. R. / 1991 / Employee participation TQC: An integrative review / International Journal of Quality & Reliability Management 8 : 24 ~ 34

  27. [학술지] Hauser, J. R. / 1988 / The house of quality / Harvard Business Review 66 : 63 ~ 73

  28. [학술지] Jorgensen, T. H. / 2006 / Integrated management systems-three different levels of integration / Journal of Cleaner Production 14 : 713 ~ 722

  29. [보고서] Joseph L. C. / 1994 / Sourcing and supplier management

  30. [보고서] Joyce, P. / 1996 / Small firms: Contribution to economic regeneration

  31. [학술대회] Juran. J. M. / 1986 / The Quality trilogy / Quality Progress : 12 ~ 24

  32. [학술지] Karapetrovic, S. / 2003 / Integration of standardized management systems: search for a recipe and ingredients / Total Quality Management and Business Excellence 14 (4) : 451 ~ 459

  33. [학술지] Kargra, L. / 1996 / Strategic planning emphasis and planning satisfaction in small firms: An empirical investigation / Journal of Business Strategies 13 (1) : 42 ~ 64

  34. [학술지] Leonard, F. / 1982 / The incline of quality / Harvard Business Review : 163 ~ 171

  35. [학술지] Liang, H. / 2007 / Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management / MIS Quarterly 31 : 59 ~ 78

  36. [학술지] March, J. G. / 1991 / Exploitation and exploration in organizational learning / Organization Science 2 : 71 ~ 87

  37. [학술지] Mitchell, W. / 1996 / Survival of businesses using collaborative relationships to commercialize complex goods / Strategic Management Journal 17 (3) : 169 ~ 195

  38. [학술지] Lin, H-F / 2010 / An investigation into the effects of IS quality and top management support on ERP system usage / Total Quality Management 21 (3) : 335 ~ 349

  39. [보고서] Peterson, D. / 1992 / How Donald Peterson turned Ford around

  40. [학술지] Pijpers, G. G. M. / 2001 / Senior executives' use of information technology / Information and Software Technology 43 : 959 ~ 971

  41. [학술지] Pojasek, R. B. / 2007 / Adding value with enhanced QEHS programs: Ten important lessons / Environmental Quality Management 16 (3) : 95 ~ 102

  42. [학술지] Rao, S. S. / 1999 / A framework for international quality management research: Development and validation of a measurement instrument / Total Quality Management 10 (7) : 1047 ~ 1075

  43. [학술지] Rocha, M / 2007 / Integrated sustainable development into existing management systems / Total Quality and Management Business Excellence 18 (1) : 83 ~ 92

  44. [학술지] Salomome, R. / 2008 / Integrated management systems: experiences in Italian organizations / Journal of Cleaner Production 16 : 1786 ~ 1806

  45. [학술대회] Schlange, T. G. / 1991 / Quality information systems / Proceedings of IMPROV 91

  46. [단행본] Senge, P. / 1990 / The Fifth Discipline / Doubleday

  47. [학술지] Tervonen, P. / 2011 / Contribution of integrated environment, safety, security and quality management to business excellence / Current Issues of Business & Law 6 (1) : 53 ~ 68

  48. [학술지] Thong, J. Y. L. / 1996 / Top management support, external expertise and information systems implementation in small businesses / Information Systems Research 7 (2) : 248 ~ 267

  49. [단행본] Tiffin, J. / 1974 / Industrial Psychology (6th ed.) / Prentice Hall

  50. [학술지] Ubani, E. C. / 2011 / Empirical analysis of success factors in the implementation of total quality management in construction industries in Nigeria / Interdisciplinary Journal of Contemporary Research in Business 2 (12) : 182 ~ 192

  51. [학술지] Ubius U. / 2009 / Organizational cultural types as predictors of corporate social responsibility / Engineering Economics 59 (1) : 90 ~ 99

  52. [학술지] Urbaniak, M. / 2009 / The role of quality in building the relationship with suppliers and customers in business to business market / Social Sciences 66 (4) : 26 ~ 37

  53. [학술지] Urbanskiene, R. / 2008 / The model of creation of customer relationship management (CRM) system / Engineering Economics 58 (3) : 51 ~ 59

  54. [학술지] Li, Y. / 2008 / Incentive mechanisms, entrepreneurial orientation, and technology commercialization: Evidence from China's transitional economy / Journal of Product Innovation Management 25 (1) : 63 ~ 78

  55. [학술지] Zahra, S. A. / 2002 / Sources of capabilities, integration and technology commercialization / Strategic Management Journal 23 : 377 ~ 398

  56. [학술지] Zeng, S. X. / 2008 / Cluster analysis for studying industrial sustain ability an empirical study in Shanghai / Journal of Cleaner Production 16 (10) : 1090 ~ 1097

  57. [학술지] Zeng, S. X. / 2007 / A synergetic model for implementing an integrated management system: An empirical study in China / Journal of Cleaner Production 15 (18) : 1760 ~ 1767

  58. [학술지] Zeng, S. X. / 2010 / Towards effectiveness of integrated management systems for enterprises / Engineering Economics 21 (2) : 171 ~ 179

  59. [학술지] Zutshi A. / 2005 / Integrated management systems: The experiences of three Australian organizations / Journal of Manufacturing Technology Management 16 (2) : 211 ~ 232