ABSTRACT
We began with a set of cases that illustrated the dark side of product safety. Through the discussion of classic cases like the burning Ford Pintos in the 1970s and more current cases, such as Mattel and the Chinese melaminetainted milk, we described various sources of product safety issues. Although there is a tendency to
Contents 21.1 Introduction .............................................................................................393 21.2 Research Questions ..................................................................................394 21.3 Theoretical Foundations for Research on Product Recalls ........................395 21.4 Methodological Approaches .....................................................................396 21.5 Key Findings ............................................................................................397
blame manufacturers (particularly Chinese manufacturers) for quality defects and safety issues, in reality, many safety issues are the result of poor product design. We also discussed the supply chain as a source of product safety issues.
