Challenges for the global hospitality industry: an HR perspective
Abstract
Purpose
This research aims at evaluating and discussing developments and key challenges for the hospitality industry in an emerging global context and the impact of these changes on human resource development and management.
Design/methodology/approach
This paper uses qualitative primary research through semi‐structured interviews conducted with select hospitality practitioners in India, supplemented by secondary research and triangulated with inputs from an HR round table of experts from the field of hospitality.
Findings
It has become imperative for hospitality organisations to consider the implications of the global context in which they operate and respond appropriately to meet the change‐induced challenges. This can be done by ramping up the quality and the quantity of manpower employed through training and development interventions and by adopting suitable employee engagement and motivation initiatives.
Practical implications
Researchers, practitioners and educationists in the hospitality industry will find the implications of this study useful.
Originality/value
This paper amalgamates industry viewpoints with the perspective of academia, providing a holistic picture of the impact of the global changes on talent management and development in the hospitality industry. It further endeavours to prescribe a panacea to provide a long‐term solution to the HR issues faced by this sector.
Keywords
Citation
Bharwani, S. and Butt, N. (2012), "Challenges for the global hospitality industry: an HR perspective", Worldwide Hospitality and Tourism Themes, Vol. 4 No. 2, pp. 150-162. https://doi.org/10.1108/17554211211217325
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited