Job satisfaction and organizational citizenship behaviour: A study of Australian human‐service professionals
Abstract
The purpose of this study was to examine the role of organizational citizenship behaviour as a component of job performance. Participants comprised 41 human‐service workers, who completed a job satisfaction questionnaire and were rated for their organizational citizenship, as well as being measured on three discretionary organizational participant behaviours. Job satisfaction correlated significantly with organizational citizenship and participation behaviours (correlations ranged from +0.40 to +0.67). Findings were consistent with the view that satisfaction may not be reflected in productivity but is evident in discretionary involvement in the workplace. Implications for monitoring and managing a wide range of employee behaviours are outlined.
Keywords
Citation
Murphy, G., Athanasou, J. and King, N. (2002), "Job satisfaction and organizational citizenship behaviour: A study of Australian human‐service professionals", Journal of Managerial Psychology, Vol. 17 No. 4, pp. 287-297. https://doi.org/10.1108/02683940210428092
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited