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Attitude and satisfaction in a traditional food product

María José Sanzo (Departamento de Administración de Empresas y Contabilidad, Facultad de Ciencias Económicas y Empresriales, University of Oviedo, Spain)
Ana Belén del Río (Departamento de Administración de Empresas y Contabilidad, Facultad de Ciencias Económicas y Empresriales, University of Oviedo, Spain)
Víctor Iglesias (Departamento de Administración de Empresas y Contabilidad, Facultad de Ciencias Económicas y Empresriales, University of Oviedo, Spain)
Rodolfo Vázquez (Departamento de Administración de Empresas y Contabilidad, Facultad de Ciencias Económicas y Empresriales, University of Oviedo, Spain)

British Food Journal

ISSN: 0007-070X

Article publication date: 1 December 2003

5468

Abstract

The aim of this work was to analyse the relationships between three types of variables: consumer attitude towards a generic product – honey; the perceived quality of the specific brand consumed; and the satisfaction with this brand. The paper first tests the effects the different perceived quality dimensions exercise on satisfaction. Second, the paper proceeds to analyse the influence of attitudes, on the one hand, on the different quality dimensions and, on the other hand, on the effects of such dimensions on satisfaction.

Keywords

Citation

José Sanzo, M., Belén del Río, A., Iglesias, V. and Vázquez, R. (2003), "Attitude and satisfaction in a traditional food product", British Food Journal, Vol. 105 No. 11, pp. 771-790. https://doi.org/10.1108/00070700310511807

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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