In the current study, thin-film composite (TFC) nanofiltration membranes desirable for water softening were successfully developed through interfacial polymerization using N-(2-hydroxyethyl)ethylenediamine (HEDA) as the amine monomer in the aqueous phase. The hydrophilicity of the membrane surface was greatly enhanced with the introduction of the residual hydroxyl groups during the fabrication process. The TFC membranes possessed a permeate flux of 15.8 L m⁻² h⁻¹ under 0.6 MPa, with a rejection of 85.9%, 73.8%, and 99.8% for Na₂SO₄, MgSO₄ and Congo red, respectively. The interplays of the solvent, solute and polymer matrix on the separation performance were investigated by means of the solubility parameter study. Moreover, density functional theory was employed to calculate the Fukui function by the Hirshfeld charge, which gave the global and local softness values to predict the reactivity of the atomic sites in the HEDA molecule. The findings of this study support the possible forming mechanism of the barrier layer for the first time. The TFC membrane was found to be stable and displayed good separation ability over a week-long filtration process. The combined results of this work suggest that these HEDA/TMC TFC nanofiltration membranes are promising candidates for various applications, such as desalination and dye removal from wastewater.