Abstract
Knowledge about dimensionality of Organizational Citizenship Behavior (OCB) is essential for conducting any future research on the construct. The present study explores the suitability of OCB conceptualization developed by Organ (1988) in Indian business context. Confirmatory Factor Analysis (CFA) was performed to test the dimensionality of the 5-factor OCB conceptualization. Based on the results of CFA alternate conceptualizations were explored. A three factor conceptualization consisting of ‘organization-orientation’, ‘punctuality’ and ‘individual-orientation’ factors showed excellent fit with data. Concurrent validity of factors was tested with organizational justice, organizational identification and job tenure. ‘Organization-orientation’ and ‘individual-orientation’ emerged as significant dimensions of OCB. Implications for theory and practice are discussed.
Similar content being viewed by others
References
Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84, 888–918.
Allen, T. D., & Rush, M. C. (1998). The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment. Journal of Applied Psychology, 83, 247–260.
Allen, T. D., Barnard, S., Rush, M. C., & Russell, J. E. A. (2000). Ratings of organizational citizenship behavior: Does the source make a difference? Human Resource Management Review, 10, 97–114.
Bachrach, D. G., Bendoly, E., & Podsakoff, P. M. (2001). Attributions of the “causes” of group performance as an alternative explanation of the relationship between organizational citizenship behavior and organizational performance. Journal of Applied Psychology, 86, 1285–1293.
Bartel, A. P. (2004). Human resource management and organizational performance: Evidence from retail banking. Industrial & Labor Relations Review, 57, 181–203.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26, 587–595.
Biswas, S., & Varma, A. (2007). Psychological climate and individual performance in India: Test of a mediated model. Employee Relations, 29, 664–676.
Blau, G. (1964). Exchange and power in social life. New York: Wiley.
Bowen, D. E., & Schneider, B. (1988). Services marketing management: Implications for organizational behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior (pp. 43–80). Greenwich: JAI.
Chattopadhyay, P. (1999). Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behaviour. Academy of Management Journal, 42, 273–287.
Chen, X.-P. (2005). Organizational citizenship behavior: A predictor of employee voluntary turnover. In D. L. Turnipseed (Ed.), Handbook of organizational citizenship behavior (pp. 435–454). New York: Nova Science.
Chen, X.-P., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83, 922–931.
Cho, J., & Dansereau, F. (2010). Are transformational leaders fair? a multi-level study of transformational leadership, justice perceptions, and organizational citizenship behaviors. The Leadership Quarterly, 21, 409–421.
Chou, S. Y., & Pearson, J. (2011). A demographic study of information technology professionals’ organizational citizenship behavior. Journal of Management Research, 3(2), 1–15.
Chuang, C., & Liao, H. (2010). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63, 153–196.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validity of a measure. Journal of Applied Psychology, 86, 386–400.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425–455.
Coyne, I., & Ong, T. (2007). Organizational citizenship behaviour and turnover intention: A cross-cultural study. International Journal of Human Resource Management, 18(6), 1085–1097.
DiPaola, M., & Hoy, W. K. (2004). Organizational citizenship of faculty and achievement of high school students. The High School Journal, 88(3), 35–44
Dunlop, P. D., & Lee, K. (2004). Workplace deviance, organizational citizenship behavior, and business unit performance: The bad apples do spoil the whole barrel. Journal of Organizational Behavior, 25, 67–80.
Earley, P. C. (1989). Social loafing and collectivism: A comparison of the United States and the People’s Republic of China. Administrative Science Quarterly, 34, 565–581.
Farh, J. L., Zhong, C. B., & Organ, D. W. (2004). Organizational citizenship behavior in the People’s Republic of China. Organization Science, 15, 241–253.
Fassina, N. E., Jones, D. A., & Uggerslev, K. L. (2008). Meta-analytic tests of relationships between organizational justice and citizenship behavior: Testing agent-system and shared-variance models. Journal of Organizational Behavior, 28, 805–828.
Fayol, H. (1987). General principles of management. In J. M. Shafritz & J. S. Ott (Eds.), Classics of organizational theory. Illinois: The Dorsey.
Feather, N. T., & Rauter, K. A. (2004). Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values. Journal of Occupational and Organizational Psychology, 77, 81–94.
George, J. M., & Brief, A. P. (1992). Feeling good, doing good: A conceptual analysis of the mood at work–organizational spontaneity relationship. Psychological Bulletin, 112, 310–329.
Graham, J. W. (1986). Organizational citizenship informed by political theory. Paper presented at the meeting of the Academy of Management, Chicago.
Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4, 249–270.
Hofstede, G. (1997). Culture and organizations: Software of the mind. New York: McGraw-Hill.
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks: Sage.
Homans, G. (1961). Social behavior: Its elementary forms. New York: Harcourt, Brace.
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. The Electronic Journal of Business Research Methods, 6(1), 53–60.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55.
Jöreskog, K. G., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Chicago: Scientific Software International Inc.
Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131–146.
Kirkman, B. L., Chen, G., Farh, J.-L., Chen, Z. X., & Lowe, K. B. (2009). Individual power distance orientation and follower reactions to transformational leaders: A cross-level, cross-cultural examination. Academy of Management Journal, 2009(52), 744–784.
Kline, R. B. (2005). Principles and practice of structural equation modeling. New York: Guilford.
Konovsky, M. A., & Organ, D. W. (1996). Dispositional and contextual determinants of organizational citizenship behavior. Journal of Organizational Behavior, 17, 253–266.
Koys, D. J. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit-level, longitudinal study. Personnel Psychology, 54, 101–114.
Krishnan, T. N. (2011). Understanding employment relationship in Indian organizations through the lens of psychological contracts. Employee Relations, 33, 551–569.
Kwantes, C. T. (2003). Organizational citizenship and withdrawal behaviors in the USA and India: Does commitment make a difference? International Journal of Cross Cultural Management, 3(1), 5–26.
Lee, K., & Allen, N. J. (2002). Organizational citizenship behaviour and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87, 131–142.
LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87, 52–65.
MacKenzie, B. S., Podsakoff, P. M., & Fetter R. (1993). The impact of organizational citizenship behavior on evaluations of salesperson performance. Journal of Marketing, 57(3), 70–80.
Markose, B., & Jayachandran, S. (2008). The impact of organizational citizenship behaviours on goal orientation and performance of salespeople: An empirical study. International Journal of Business Insights and Transformation, 2(1), 16–27.
Moideenkutty, U., Blau, G., Kumar, R., & Nalakath, A. (2005). Relationship of organizational citizenship behavior and objective productivity to managerial evaluations of performance in India. International Journal of Commerce and Management, 15, 221–229.
Moorman, R. H. (1993). The influence of cognitive and affective based job satisfaction on relationship between satisfaction and organizational citizenship behavior. Human Relations, 46, 759–776.
Moorman, R. H., & Blakely, G. L. (1995). Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16, 127–142.
Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill.
Organ, D. W. (1977). A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis. Academy of Management Review, 2(1), 46–53.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington: Lexington Books.
Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. In B. M. Staw & L. L. Cummings (Eds.), Research in organizational behavior, vol. 12 (pp. 43–72). Greenwich: JAI.
Organ, D. W., Podsakoff, P. M., & Mackenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks: Sage Publications.
Paine, J. B., & Organ, D. W. (1999). The cultural matrix of organizational citizenship behavior: Some preliminary conceptual and empirical observations. Human Resource Management Review, 10, 45–59.
Peters, K., Tevichapong, P., Haslam, S. A., & Postmes, T. (2010). Making the organization fly: Organizational identification and citizenship in full-service and low-cost airlines. Journal of Personnel Psychology, 9(3), 145–148.
Podsakoff, P. M., & Mackenzie, S. B. (1989). A second generation measure of organizational citizenship behavior. Unpublished manuscript, Indiana University, Bloomington.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262–270.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction and organizational citizenship behaviors. Leadership Quarterly, 1, 107–142.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513–563.
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94, 122–141.
Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53, 617–635.
Ronen, S., & Shenkar, O. (1985). Clustering countries on attitudinal dimensions: A review and synthesis. The Academy of Management Review, 10(3), 435–454.
Schumacker, R. E., & Lomax, R. G. (1996). A beginner’s guide to structural equation modeling. New Jersey: Lawrence Erlbaum Associates.
Shore, L. M., Barksdale, K., & Shore, T. H. (1995). Managerial perceptions of employee commitment to the organization. Academy of Management Journal, 38, 1593–1615.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 655–663.
Srimad Bhagavadgita. (2008). (With English translation and transliteration) (6th reprint). Gorakhpur, India: Gita Press
Taylor, F. W. (1987). The principles of scientific management. In J. M. Shafritz & J. S. Ott (Eds.), Classics of organizational theory. Illinois: The Dorsey.
Thurston, P. W., Jr., & McNall, L. (2010). Justice perceptions of performance appraisal practices. Journal of Managerial Psychology, 25(3), 201–228.
Tsui, A. S., Pearce, J. L., Porter, L. W., & Tripoli, A. M. (1997). Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Academy of Management Journal, 40, 1089–1121.
Van Dick, R., Wagner, U., Stellmacher, J., & Christ, O. (2004). The utility of a broader conceptualization of organizational identification: Which aspects really matter? Journal of Occupational and Organizational Psychology, 77, 171–191.
Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41, 108–119.
Van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37, 765–802.
Viswesvaran, C., & Ones, D. S. (2002). Examining the construct of organizational justice: A meta-analytic evaluation of relations with work attitudes and behaviors. Journal of Business Ethics, 38(3), 193–203.
Walumbwa, F. O., Wu, C., & Orwa, B. (2008). Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: The role of procedural justice climate perceptions and strength. The Leadership Quarterly, 19, 251–265.
Walz, S. M., & Niehoff, B. P. (2000). Organizational citizenship behaviors: Their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research, 24, 301–319.
Weber, M. (1987). Bureaucracy. In J. M. Shafritz & J. S. Ott (Eds.), Classics of organizational theory. Illinois: The Dorsey.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601–617.
Williams, S., Pitre, R., & Zainuba, M. (2002). Justice and organizational citizenship behavior intentions: Fair rewards versus fair treatment. Journal of Social Psychology, 142(1), 33–44.
Acknowledgment
We gratefully acknowledge the helpful comments of anonymous reviewers on earlier draft of this manuscript.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Gupta, V., Singh, S. Empirical Evaluation of Dimensionality of Organizational Citizenship Behavior for Indian Business Context. Psychol Stud 57, 392–403 (2012). https://doi.org/10.1007/s12646-012-0154-x
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s12646-012-0154-x