Skip to main content

Advertisement

SpringerLink
Log in

Seeking an innovation structure common to both manufacturing and services

  • Review Article
  • Published:
Service Business Aims and scope Submit manuscript

Abstract

In accordance with the numerous researchers who have stated the need for an integrated and holistic theory of innovation, this article attempts to determine similarities between the processes of innovation in services and manufacturing that support the integrative approach to innovation. The analysis provides a structure of innovative activities carried out by firms, which is common to both manufacturing and services using data from the Community Innovation Survey 4 (CIS-4). The empirical analysis applies an innovative methodology based on calculating conditional probabilities to measure the level of complementarity between different innovative activities. Results show that a structure consisting of complementary innovative activities carried out by firms is clearly discernible in the high-tech manufacturing sector and prevails in the remaining sectors despite a reduction in intensity as the level of technology decreases.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1

Similar content being viewed by others

References

  • Akehurst G (2008) What do we really know about services? Serv Bus 2:1–15

    Article  Google Scholar 

  • Baines TS, Lighfoot HW, Benedettini O, Kay JM (2009) The servitization of manufacturing. A review of literature and reflection on future challenges. J Manuf Tech Manag 20(5):547–567

    Article  Google Scholar 

  • Barengheh A, Rowley J, Sambrook S (2009) Toward a multidisciplinary definition of innovation. Manag Decis 47(8):1323–1339

    Article  Google Scholar 

  • Bartel A, Ichniowski C, Shaw K (2007) How does information technology affect productivity? Plant-level comparisons of product innovation, process improvement and worker skills. Q J Econ 122:1721–1758

    Article  Google Scholar 

  • Berman E, Bound J, Griliches Z (1994) Changes in the demand for skilled labour within U.S. manufacturing industries: evidence from the annual survey of manufacturing. Q J Econ 109:367–397

    Article  Google Scholar 

  • Bowen J, Ford RC (2002) Managing service organizations: does having a “thing” make a difference? J Manag 28(3):447–469

    Google Scholar 

  • Brax S (2005) A manufacturer becoming service provider—challenges and paradox. Manag Serv Qual 15(2):142–155

    Article  Google Scholar 

  • Bresnahan T, Brynjolfsson E, Hitt L (2002) Information technology, work organization and the demand for skilled labor: firm-level evidence. Q J Econ 117:339–376

    Article  Google Scholar 

  • Cáceres R, Aceytuno MT (2008) Innovation as a source of entrepreneurial opportunities. Revista de Economía Mundial 19:135–156

    Google Scholar 

  • Cáceres R, Camúñez JA (2008) La estructura sectorial como factor determinante de la intensidad tecnológica de los países. Revista de Economía Industrial 368:27–34

    Google Scholar 

  • Castellacci F (2008) Technological paradigms, regimes and trajectories: manufacturing and service industries in a new taxonomy of sectoral patterns of innovation. Res Policy 37:978–994

    Article  Google Scholar 

  • Cozzarin BP, Percival JC (2006) Complementarities between organizational strategies and innovation. Econ Innov New Technol 15(3):195–217

    Article  Google Scholar 

  • Davies A (2004) Moving base into high-value integral solutions: a value stream approach. Ind Corp Change 13(5):727–756

    Article  Google Scholar 

  • Dosi G (1988) The nature of innovative process. In: Dosi G, Freeman C, Nelson R, Sivergber G, Soete L (eds) Technical change and economic theory. Francis Printer, London, pp 221–238

    Google Scholar 

  • Eurostat (2012) http://epp.eurostat.ec.eruopa.eu

  • Evangelista R, Sirilli G (1995) Measuring innovation in services. Res Eval 5(3):207–215

    Article  Google Scholar 

  • Evangelista R, Vezzani A (2010) The economic impact of technological and organizational innovations. A firm-level analysis. Res Policy 39:1253–1263

    Article  Google Scholar 

  • Forsman H (2011) Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors. Res Policy 40:739–750

    Article  Google Scholar 

  • Freel MS (2005) Patterns of innovation and skill in small firms. Technovation 25:123–134

    Article  Google Scholar 

  • Gallouj F (2002) Innovation in the service economy: the new wealth of nations. Edward Elgar, Cheltenham

    Book  Google Scholar 

  • Gallouj F, Djellal F (2010) Introduction: filling the innovation gap in the service economy—a multidisciplinary perspective. In: Gallouj F, Djellal F (eds) The handbook of innovation and services. A multidisciplinary perspective. Edward Elgar, Cheltenham

    Chapter  Google Scholar 

  • Gebauer H, Friedli T (2005) Behavioural implications of the transition process from products to services. J Bus Ind Mark 20(2):70–80

    Article  Google Scholar 

  • Hollenstein Heinz (2003) Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data. Res Policy 32:845–863

    Article  Google Scholar 

  • Howells J (2010) Services and innovation and service innovation: new theoretical directions. In: Gallouj F, Djellal F (eds) The handbook of innovation and services. A multidisciplinary perspective. Edward Elgar, Cheltenham

    Google Scholar 

  • Laestadius S, Pedersen T, Sandven T (2005) Towards a new understanding of innovativeness and of innovation based indicators. J Perspect Econ Polit Soc Integr 11(1–2):75–122

    Google Scholar 

  • McKee DL (2011) Services, growth and advanced economies. Serv Bus 2(2):99–107

    Article  Google Scholar 

  • Meyer MH, DeTore A (2001) Perspective: creating a platform-based approach for developing new services. J Prod Innov Manag 18:188–204

    Article  Google Scholar 

  • Miozo M, Soete L (2001) Internationalization of services: a technological perspective. Technol Forecast Soc Chang 67:159–185

    Article  Google Scholar 

  • Oliva R, Kallenberg R (2003) Managing the transition from products to services. Int J Serv Ind Manag 14(2):160–172

    Google Scholar 

  • Pavitt K (1984) Sectoral patterns of technical change: towards a taxonomy and theory. Res Policy 13:343–373

    Article  Google Scholar 

  • Pender M (2010) Technological regimes and the variety of innovation behaviour: creating integrated taxonomies of firms and sectors. Res Policy 39:323–334

    Article  Google Scholar 

  • Polito T, Watson K (2004) The content continuum: extending the Hayes and Wheelwright process-product diagonal to facilitate improvement of services. J Am Acad Bus 4(12):406–412

    Google Scholar 

  • Reed R, Storrud-Barnes SF (2009) Systematic performance differences across the manufacturing–service continuum. Serv Bus 3:319–339

    Article  Google Scholar 

  • Schmidt T, Rammer C (2007) “non-technological and technological innovation: strange bedfellows? ZEW Discussion Paper 07-052, Centre for European Economic Research

  • Smith A (1937/1776) An inquiry into the nature and causes of the wealth of nations. New York Modern Library, New York

  • Sundbo J (1996) The balancing empowerment: a strategic resource-based model of organizing innovation activities in service and low-tech firms. Technovation 16(8):397–409

    Article  Google Scholar 

  • Sundbo J (2008) Customer-based innovation of knowledge e-services: the importance of after-innovation. Int J Serv Technol Manag 9(3–4):218–233

    Article  Google Scholar 

  • Sundbo J (2010) The toilsome path of service innovation: the effects of the law of low human multi-task capability. In: Gallouj F, Djellal F (eds) The handbook of innovation and services. A multidisciplinary perspective. Edward Elgar, Cheltenham

    Google Scholar 

  • Tether BS (2005) Do services innovate (differently)? Insights from the European innobarometer survey. Ind Innov 12:153–184

    Article  Google Scholar 

  • Tidd J, Hull Frank M (2010) Service innovation: development, delivery and performance. In: Gallouj F, Djellal F (eds) The handbook of innovation and services. A multidisciplinary perspective. Edward Elgar, Cheltenham

    Google Scholar 

  • Toivonen M (2010) Different types of innovation processes in services and their organizational implications. In: Gallouj F, Djellal F (eds) The handbook of innovation and services. A multidisciplinary perspective. Edward Elgar, Cheltenham

    Google Scholar 

  • United Nations (2010) National Accounts Statistics: analysis of main aggregates. United Nations

  • Vandermerwe S, Rada J (1988) Servitization of business adding value by adding services. Eur Manag J 6(4):314–324

    Article  Google Scholar 

  • Warner M (1996) Innovation and training. In: Dogson M, Rotwell R (eds) The handbook of industrial innovation. Edward Elgar, Cheltenman, pp 348–354

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Seville, Seville, Spain

    Rafael Cáceres & Joaquin Guzmán

Authors
  1. Rafael Cáceres
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Joaquin Guzmán
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Rafael Cáceres.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Cáceres, R., Guzmán, J. Seeking an innovation structure common to both manufacturing and services. Serv Bus 9, 361–379 (2015). https://doi.org/10.1007/s11628-014-0234-1

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11628-014-0234-1

Keywords

Search

Navigation