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Successful implementation of ERP systems in small businesses: a case study in Korea

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Abstract

The implementation of enterprise resource planning (ERP) systems supporting business processes across many different departments and partners has been known to be much more difficult than the development of a computer application supporting a single business function. In this article, we present a case study of an ERP system application by a small business. Jinyang Oil Seal Co., Ltd. is a professional oil seal manufacturer for automobiles and electronic equipment in Korea. Jinyang has recently adopted and implemented an ERP system, which has helped the organization to achieve a competitive advantage. This article reports how Jinyang coped with the typical challenges that most small business organizations face when implementing an ERP system.

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Authors and Affiliations

  1. College of Business Administration, Keimyung University, 2800 Dalgubeoldaero, Dalseo-Gu, Daegu, 704-701, Korea

    Choong Kwon Lee & Moonsik Kang

  2. School of Business and Economics, Dankook University, 126, Jukjeon-dong, Suji-gu, Yongin-si, Gyeonggi-do, 448-701, Korea

    Hong-Hee Lee

Authors
  1. Choong Kwon Lee
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  2. Hong-Hee Lee
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  3. Moonsik Kang
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Correspondence to Hong-Hee Lee.

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Lee, C.K., Lee, HH. & Kang, M. Successful implementation of ERP systems in small businesses: a case study in Korea. Serv Bus 2, 275–286 (2008). https://doi.org/10.1007/s11628-008-0045-3

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  • DOI: https://doi.org/10.1007/s11628-008-0045-3

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