Enhanced Patient Queue Management: Development of Slot-Back Model Equation Using University of Maiduguri Medical Centre as Experimental Site

Abstract

The review of existing queue management systems shows that the systems, though vary in concept, sophistication, and area of application, but all without exception lack the ability to consider an absent queuee. Therefore, the work presented in this paper is basically designed to handle cases of absence on queue due to pressing needs. This is to be achieved by slotting back absentees into the queue using our model equation. The research work reported here uses experimental data obtain through field work and survey at the University of Maiduguri medical centre to arrive at terms such as longest average time of absence (LATA), average consultation time (ACT) and number of doctors on duty (NDD) resulting into a Slot-back model equation thus: $SbP = LATA(1/(\frac{ACT}{NDD}) + c$ .