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Social Innovations—Manifested in New Services and in New System Level Interactions

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Book cover Service Systems Science

Part of the book series: Translational Systems Sciences ((TSS,volume 2))

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Abstract

This chapter builds bridges between the research areas of service, social, and system innovations. It highlights the need for an integrated perspective in order to answer the big challenges of today’s society and to exploit the opportunities provided by smart technologies. Several approaches applied in the research into service innovations are also relevant in the context of social and system innovations, but broadening the scope from the provider-customer dyad to a multi-agent framework is necessary. Collaborative practices play a crucial role and particular attention has to be paid to dissemination of innovations, in addition to the efforts of creating them.

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Authors and Affiliations

  1. VTT Technical Research Center of Finland, Espoo, Finland

    Marja Toivonen

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  1. Marja Toivonen
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Correspondence to Marja Toivonen .

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Editors and Affiliations

  1. Value and Decision Science, Graduate School of Decision Science and Technology, Tokyo Institute of Technology, Tokyo, Japan

    Kyoichi Kijima

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Toivonen, M. (2015). Social Innovations—Manifested in New Services and in New System Level Interactions. In: Kijima, K. (eds) Service Systems Science. Translational Systems Sciences, vol 2. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54267-4_5

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