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Human Involvement in Designing an Information Quality Assessment Technique – Demonstrated in a Healthcare Setting –

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Active Media Technology (AMT 2012)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7669))

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Abstract

Information quality (IQ) has gained increasing importance in the last decade, yet results of assessing and improving IQ in practice are still rare. In this paper we employ a human-centered design approach and illustrate how human involvement in designing an IQ assessment technique can improve the resulting IQ assessment technique. We demonstrate the engagement with practitioners, users, and researchers during the design stages of the assessment technique. Using an emergency medical care (EMS) case our human-centered design approach is scoped to a healthcare setting. The design approach resulted in an improved assessment technique that assists increasing the quality of information exchanges. Our results showed the importance and impacts of human involvement during a design process.

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Author information

Authors and Affiliations

  1. School of Computing, Dublin City University, Glasnevin, Dublin 9, Ireland

    Shuyan Xie, Markus Helfert & Lukasz Ostrowski

Authors
  1. Shuyan Xie
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  2. Markus Helfert
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  3. Lukasz Ostrowski
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Editor information

Editors and Affiliations

  1. Faculty of Computer and Information Sciences, Hosei University, 3-7-2, Kajino-cho, 184-8584, Koganei-shi, Tokyo, Japan

    Runhe Huang

  2. Faculty of Computer Science, University of New Brunswick, Box 440, E3B 5A3, Fredicton, NB, Canada

    Ali A. Ghorbani

  3. Department of Informatics, Systems and Communication, University of Milano Bicocca, Viale Sarca 336, 20126, Milano, Italy

    Gabriella Pasi

  4. Department of Administration Engineering, Keio University, 3-14-1 Hiyoshi, 223-8522, Kohoku-ku, Yokohama, Japan

    Takahira Yamaguchi

  5. University of Aizu, 102-C, Research Quadrangles, Tsuruga, Ikki-machi, 965-8580, Aizu-Wakamatsu City, Fukushima, Japan

    Neil Y. Yen

  6. Institute of Software, Chinese Academy of Sciences, no.4 Nan Sie Jie, Zhong Guan Cun, Hai Dian Qu, 100190, Beijing, China

    Beijing Jin

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Xie, S., Helfert, M., Ostrowski, L. (2012). Human Involvement in Designing an Information Quality Assessment Technique – Demonstrated in a Healthcare Setting –. In: Huang, R., Ghorbani, A.A., Pasi, G., Yamaguchi, T., Yen, N.Y., Jin, B. (eds) Active Media Technology. AMT 2012. Lecture Notes in Computer Science, vol 7669. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35236-2_63

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  • DOI: https://doi.org/10.1007/978-3-642-35236-2_63

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-35235-5

  • Online ISBN: 978-3-642-35236-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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