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Value-in-Context: An Exploration of the Context of Value and the Value of Context

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Handbook of Service Science, Volume II

Abstract

This chapter contributes to the advancement of service science by exploring the context of value and the value of context in service systems. The work advances theory development of value-in-context; a term initially introduced to conceptualize value within dynamic networks of actors interacting through exchange. More specifically, value-in-context emerged through the early development of service-dominant (S-D) logic and was an important part of the integration of S-D logic with service science. Recently, a service-ecosystems view has been introduced in the S-D logic literature, which has important implications for understanding value-in-context within service systems. The work presented here extends the contribution of S-D logic to service science by drawing on a service-ecosystems view and identifying various dimensions of value-in-context that shape evaluations of experience. More specifically, the chapter considers how phenomenological value is derived and determined within the context of a service (eco)system and offers a framework that conceptualizes value-in-context as a multidimensional construct.

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Author information

Authors and Affiliations

  1. Daniels College of Business, University of Denver, Denver, CO, USA

    Melissa Archpru Akaka

  2. Bristol Business School, University of the West of England, Bristol, UK

    Glenn Parry

Authors
  1. Melissa Archpru Akaka
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  2. Glenn Parry
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Corresponding author

Correspondence to Melissa Archpru Akaka .

Editor information

Editors and Affiliations

  1. University of California, Merced, Merced, CA, USA

    Paul P. Maglio

  2. IBM Research—Almaden, San Jose, CA, USA

    Cheryl A. Kieliszewski

  3. IBM Cognitive Opentech, Almaden, San Jose, CA, USA

    James C. Spohrer

  4. University of Toronto, Toronto, ON, Canada

    Kelly Lyons

  5. INESCTEC and Faculty of Engineering, University of Porto, Porto, Portugal

    Lia Patrício

  6. Graduate School of Management, Nagoya University of Commerce and Business Business School, Nagoya, Aichi, Japan

    Yuriko Sawatani

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Akaka, M.A., Parry, G. (2019). Value-in-Context: An Exploration of the Context of Value and the Value of Context. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patrício, L., Sawatani, Y. (eds) Handbook of Service Science, Volume II. Service Science: Research and Innovations in the Service Economy. Springer, Cham. https://doi.org/10.1007/978-3-319-98512-1_20

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