Skip to main content

Transitioning to Value Co-development

  • Chapter
  • First Online:
Managing Consumer Services

Abstract

Developing strategic approaches to value creation for their firms and others is among the most fundamental challenges that managers face in all businesses. This implies the need to better understand both how value is created and the roles various parties within and outside the firm play.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Akaka, M. A., Vargo, S. L., & Lusch, R. F. (2008). A service perspective of marketing, operations, and value creation. In G. Salvendy & W. Kwowski (Eds.), Introduction to service engineering (pp. 316–337). Hoboken, NJ: John Wiley and Sons.

    Google Scholar 

  • Akaka, M. A., Vargo, S. L., & Lusch, R. F. (2012). An exploration of networks in value co-creation: A service-ecosystems view. In S. L. Vargo & R. F. Lusch (Eds.), Special issue – Toward a better understanding of the role of value in markets and marketing (Review of marketing research 9th ed., pp. 13–50). Bingley: Emerald Group Publishing Limited.

    Chapter  Google Scholar 

  • Akaka, M. A., Vargo, S. L., & Lusch, R. F. (2013). The complexity of context: A service ecosystems approach for international marketing. Journal of International Marketing, 21(4), 1–20.

    Article  Google Scholar 

  • Arnould, E. J., & Thompson, C. J. (2005). Consumer culture theory (CCT): Twenty years of research. Journal of Consumer Research, 31(March), 868–882.

    Article  Google Scholar 

  • Baglieri, E., Zambolin, E., Resta, B., & Karmarkar, U. (2011). Positioning service industrialization strategies in the accommodation industry. In E. Gummesson, C. Mele, & F. Polese (Eds.), Service dominant logic, network and systems theory and service science: Integrating three perspectives for a new service agenda. Napoli: Giannini.

    Google Scholar 

  • Ballantyne, D., & Varey, R. J. (2006). Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing. Marketing Theory, 6(3), 335–348.

    Article  Google Scholar 

  • Edvardsson, B., Gustafsson, A., & Roos, I. (2005). Service portraits in service research: A critical review. International Journal of Service Industry Management, 16(1), 107–121.

    Article  Google Scholar 

  • Edvardsson, B., Holmlund, M., & Strandvik, T. (2008). Initiation of business relationships in service-dominant settings. Industrial Marketing Management, 37(3), 339–350.

    Article  Google Scholar 

  • Ford, D., Gadde, L.-E., Håkansson, H., Snehota, I., & Waluszewski, A. (2009). Analysing business interaction. In H. Håkansson, D. Ford, L.-E. Gadde, I. Snehota, & A. Waluszewski (Eds.), Business in network. Chichester: Wiley.

    Google Scholar 

  • Frow, P., & Payne, A. (2007). Towards the ‘perfect’ customer experience. Journal of Brand Management, 15, 89–101.

    Article  Google Scholar 

  • Frow, P., & Payne, A. (2011). A stakeholder perspective of the value proposition concept. European Journal of Marketing, 45(1/2), 223–240.

    Article  Google Scholar 

  • Grönroos, C. (2006). A service logic for marketing. Marketing Theory, 6(3), 317–33.

    Article  Google Scholar 

  • Gummesson, E. (1995). Relationship marketing: Its role in the service economy. In W. J. Glynn & J. G. Barnes (Eds.), Understanding services management. New York: Wiley.

    Google Scholar 

  • Gummesson, E. (2007). Exit services marketing – Enter service marketing. Journal of Customer Behaviour, 6(2), 113–141.

    Article  Google Scholar 

  • Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(September), 132–140.

    Article  Google Scholar 

  • Hunt, S. D., & Derozier, C. (2004). The normative imperatives of business and marketing strategy: Grounding strategy in resource-advantage theory. Journal of Business and Industrial Marketing, 19(1), 5–22.

    Article  Google Scholar 

  • Johnston, R. (2005). Service operations management: From the roots up. International Journal of Operations and Production Management, 25(12), 1298–1308.

    Article  Google Scholar 

  • Lusch, R. F., Vargo, S. L., & Tanniru, M. (2010). Service, value networks and learning. Journal of the Academy of Marketing Science, 38(1), 19–31.

    Article  Google Scholar 

  • Madhavaram, S., & Hunt, S. (2008). The service dominant logic and a hierarchy of operant resources: Developing masterful operant resources and implications for marketing strategy. Journal of the Academy of Marketing Science, 36, 67–82.

    Article  Google Scholar 

  • Maglio, P. P., & Spohrer, J. (2013). A service science perspective on value-proposition design. Industrial Marketing Management, 42(5), 665–670.

    Article  Google Scholar 

  • Metters, R. (2010). The neglect of service science in the OM field. In P. P. Maglio (Ed.), Handbook of service science service science: Research and innovations in the service economy (pp. 309–319). New York, NY: Springer.

    Chapter  Google Scholar 

  • Metters, R., & Marucheck, A. (2007). Service management – Academic issues and scholarly reflections from OM researchers. Decision Sciences, 38(2), 195–214.

    Article  Google Scholar 

  • Normann, R. (2001). Reframing business: When the map changes the landscape. Chichester: Wiley.

    Google Scholar 

  • Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83–96.

    Article  Google Scholar 

  • Prahalad, C. K., & Venkat Ramaswamy. (2004). The future of competition. Boston, MA: Harvard Business School Press.

    Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic of marketing. Journal of Marketing, 68(January), 1–17.

    Article  Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2011). It’s all B2B and beyond: Toward a system perspective of the market. Industrial Marketing Management, 40(2), 181–187.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Roberta Sebastiani .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Sebastiani, R., Corsaro, D., Vargo, S.L. (2014). Transitioning to Value Co-development. In: Baglieri, E., Karmarkar, U. (eds) Managing Consumer Services. Springer, Cham. https://doi.org/10.1007/978-3-319-04289-3_8

Download citation

Publish with us

Policies and ethics