Introduction to Chatbots

Abstract

Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department? We have had this experience, and that why we created a chatbot for enterprises to use to help resolve customer questions more easily and in an interface that many people, especially millennials, are getting more accustomed to using: chat. In this book, we will take you through the history of chatbots, including when they were invented and how they became popular. We will also show how to build a chatbot for your next project. After completing this book, you will know how to deploy applications with a chat interface on platforms such as Facebook Messenger, Skype, and so on, which automatically respond to user queries without any human intervention.