Abstract
In recent years, several experts have suggested that knowledge and information are increasingly becoming critically important “assets” for competitive success. To do well, firms have to explicitly manage “organizational learning” efforts directed at building knowledge and information they can use in the future. However, no one has linked these ideas to the other critical basis for corporate competition: relentless pursuit of improved quality.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Aldrich, J.H. & F.D. Nelson, Linear Probability, Logit, and Probit Models, Sage University Paper #45, Sage Publications, 1984.
Bohn, R., Learning by Experimentation in Manufacturing, Harvard Business School Working Paper 88-001, 1987.
Clark, K.B. & T. Fujimoto, Product Development Performance: Strategy, Organization, and Management in the World Auto Industry, Harvard Business School Press, 1991.
Deming, W.E., Quality, Productivity, and Competitive Position, MIT Center for Advanced Engineering Study, Cambridge, 1982.
Hayes, R. & R. Jaikumar, Manufacturing’s Crisis: New Technologies, Obsolete Organizations, Harvard Business Review. September-October 1988.
Hedberg, B.L.T., How Organizations Learn and Unlearn, in Handbook of Organizational Design, edited by Nystrom & Starbuck, Oxford University Press, New York, 1981.
Huber, G.P., Organizational Learning: The Contributing Processes and the Literatures, Organization Science. February 1991.
Imai, M., Kaizen, the Key to Japan’s Competitive Success, Random House, New York, 1986.
Jaikumar, R. & R. Bohn, A Dynamic Approach to Operations Management: An Alternative to Static Optimization, International Journal of Production Economics. October 1992.
Johnston, J., Econometric Methods, 3rd Edition, McGraw-Hill, New York, 1984.
Juran, J.M. & F.M. Gryna, Quality Planning and Analysis, 2nd. ed., McGraw-Hill, New York, 1980.
Lehmann, D.R., Market Research and Analysis, 2nd. ed., Irwin, Illinois, 1985.
Mukherjee, A.S., The Effective Management of Organizational Learning and Process Control in the Factory, Unpublished Doctoral Dissertation, Harvard Business School, Boston, 1992.
Noreen, E., An Empirical Comparison of Probit and OLS Regression Hypothesis Tests, Journal of Accounting Research, vol. 26, # 1, Spring 1988.
Sahal, D., Patterns of Technological Change, Addison-Wesley, Reading, 1981.
Smith, G.F., Towards a Heuristic Theory OF Problem Structuring. Management Science, vol. 34, #12, December 1988.
Zuboff, S., In the Age of the Smart Machine, Basic Books, New York, 1989.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1997 Springer Science+Business Media New York
About this chapter
Cite this chapter
Mukherjee, A.S., Van Wassenhove, L.N. (1997). The Impact of Knowledge on Quality. In: Lederer, P.J., Karmarkar, U.S. (eds) The Practice of Quality Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-6283-2_6
Download citation
DOI: https://doi.org/10.1007/978-1-4615-6283-2_6
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-7884-6
Online ISBN: 978-1-4615-6283-2
eBook Packages: Springer Book Archive