Skip to main content
SpringerLink
Log in

Enterprise Systems in a Service Science Context

  • Conference paper
  • First Online:
Information Systems Development

Abstract

By enterprise systems we here refer to large integrated standard application packages that fully cover the provision of information required in a company. They are made up of extensive administrative solutions for management accounting, human resource management, production, logistics and sales control. Most of the enterprise systems on the market have traditionally been designed with a focus on manufacturing companies, but during the past years the supply of various enterprise systems for service-oriented business organizations has gradually increased. This fact raises the issue to study enterprise systems from a service management perspective. Service science is an emerging discipline that studies value creation through services from technical, behavioural and social perspectives. Within service science it is therefore possible to use and apply a wide spectrum of engineering tools for development of business services in organizations. In this sense, enterprise systems represent an efficient tool for service innovations. The research interest in this chapter is focussed on how we can study enterprise systems in a service science context.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Alter, S. (2008) Service System Fundamentals: Work System, Value Chain, and Life Cycle, IBM Systems Journal, 47(1): 71–85.

    Article  Google Scholar 

  2. Arnold, V. (2006) Behavioral Research Opportunities: Understanding the Impact of Enterprise Systems, International Journal of Accounting Information Systems, 7(1): 7–17.

    Article  Google Scholar 

  3. Benders, J., Batenburg, R., and van der Blonk, H. (2006) Sticking to Standards: Technical and Others Isomorphic Pressures in Deploying ERP-Systems, Information & Management, 43(2): 194–203.

    Article  Google Scholar 

  4. Bitner, M. J., and Brown, S. W. (2006) The Evolution and Discovery of Services Sciences in Business Schools, Communications of the ACM, 49(7): 73–78.

    Article  Google Scholar 

  5. Chesbrough, H., and Spohrer, J. (2006) A Research Manifesto for Services Science, Communications of the ACM, 49(7): 35–40.

    Article  Google Scholar 

  6. Clarke, R. J., and Nilsson A. G. (2007) Services Science from an IS Perspective: A Work Practice Approach for Analysing Service Encounters. In Ford, R. C., Dickson, D. R., Edvardsson, B., Brown, S. W., and Johnston, R. (eds) Managing Magical Service, Proceedings of the QUIS 10 Conference, June 14–17, Orlando, Florida, USA, pp. 54–62. The Rosen College of Hospitality Management, University of Central Florida.

    Google Scholar 

  7. Clarke, R. J., and Nilsson A. G. (2008) Business Services as Communication Patterns: A Work Practice Approach for Analysing Service Encounters, IBM Systems Journal, 47(1): 129–141.

    Article  Google Scholar 

  8. Davenport, T. H. (1998) Putting the Enterprise into the Enterprise System, Harvard Business Review, July–August, 76(4): 121–131.

    Google Scholar 

  9. Davenport, T. H. (2000) Mission Critical: Realizing the Promise of Enterprise Systems, Boston, MA: Harvard Business School Press.

    Google Scholar 

  10. Davenport, T. H., Harris, J. E., and Cantrell, S (2004) Enterprise Systems and Ongoing Process Change, Business Process Management Journal, 10(1): 16–26.

    Article  Google Scholar 

  11. Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H.-G., Karagiannis, D., and Maglio, P. P. (2008) Service-Oriented Technology and Management: Perspectives on Research and Practice for the Coming Decade, Electronic Commerce Research and Applications, 7(4): 356–376.

    Article  Google Scholar 

  12. Edvardsson, B., Gustafsson, A., and Enquist, B. (2007) Success Factors in New Service Development and Value Creation through Services. In Spath, D., and Fähnrich, K.-P. (eds), Advances in Services Innovations, pp. 166–183. New York: Springer.

    Google Scholar 

  13. Edvardsson, B., Gustafsson, A., Johnson, M. D., and Sandén, B. (2000) New Service Development and Innovation in the New Economy. Lund, Sweden: Studentlitteratur.

    Google Scholar 

  14. Glushko, R. J. (2008) Designing a Service Science Discipline with Discipline, IBM Systems Journal, 47(1): 15–27.

    Article  Google Scholar 

  15. Hedman, J., and Lind, M. (2009) Is There Only One Systems Development Life Cycle? In Barry, C., Conboy, K., Lang, M., Wojtkowski, G., and Wojtkowski, W. (eds), Information Systems Development: Challenges in Practice, Theory, and Education. Proceedings of the 16th International Conference on Information Systems Development – ISD’2007, August, 29–31, 2007, Galway, Ireland, Vol. 1, pp. 105–116. New York: Springer.

    Google Scholar 

  16. Horn, P. (2005) The New Discipline of Services Science, BusinessWeek, January 21, 2005.

    Google Scholar 

  17. Klaus, H., Rosemann, M., and Gable, G. G. (2000) What is ERP? Information Systems Frontiers, 2(2): 141–162.

    Article  Google Scholar 

  18. Larson, R. C. (2008) Service Science: At the Intersection of Management, Social, and Engineering Sciences, IBM Systems Journal, 47(1): 41–51.

    Article  Google Scholar 

  19. Lusch, R. F., Vargo, S. L., and Wessels, G. (2008) Toward a Conceptual Foundation for Service Science: Contributions from Service-Dominant Logic, IBM Systems Journal, 47(1): 5–14.

    Article  Google Scholar 

  20. Nilsson, A. G. (1990) Information Systems Development in an Application Package Environment. In Wrycza, S. (ed), Proceedings of the Second International Conference on Information Systems Developers Workbench, September 25–28, 1990, University of Gdansk, Poland, pp. 444–466.

    Google Scholar 

  21. Nilsson, A. G. (2001) Using Standard Application Packages in Organisations: Critical Success Factors. In Nilsson, A. G., and Pettersson, J. S. (eds), On Methods for Systems Development in Professional Organisations: The Karlstad University Approach to Information Systems and Its Role in Society, pp. 208–230. Lund, Sweden: Studentlitteratur.

    Google Scholar 

  22. Nilsson, A. G. (2007) Enterprise Information Systems – Eight Significant Conditions. In Knapp, G., Magyar, G., Wojtkowski, W., Wojtkowski, W. G., and Zupancic, J. (eds), Information Systems Development: New Methods and Practices for the Networked Society, Proceedings of the 15th International Conference on Information Systems Development – ISD’2006, August 31–September 2, 2006, Budapest, Hungary, Vol. 2, pp. 263–273. New York: Springer.

    Google Scholar 

  23. Nilsson, A. G. (2009) From Standard Application Packages to Enterprise Systems – A Matter of Opportunities. In Papadopoulos, G. A., Wojtkowski, W., Wojtkowski, G., Wrycza, S., and Zupancic, J. (eds), Information Systems Development: Towards a Service Provision Society, Proceedings of the 17th International Conference on Information Systems Development, ISD’2008, (pp. 443–440) August 25–27, 2008, Paphos, Cyprus. New York: Springer.

    Google Scholar 

  24. Orlikowski, W. J., and Iacono, C. S. (2001) Research Commentary: Desperately Seeking the ‘IT’ in IT Research: A Call to Theorizing the IT Artifact, Information Systems Research, 12(2): 121–134.

    Article  Google Scholar 

  25. Robey, D., and Markus M. L. (1998) Beyond Rigor and Relevance: Producing Consumable Research about Information Systems, Information Resources Management Journal, 11(1): 7–15.

    Google Scholar 

  26. Simon, H. A. (1965) The Shape of Automation for Men and Management. New York: Harper and Row.

    Google Scholar 

  27. Song, W., and Chen, D. (2009) An Examination on Service Science: A View from e-Service. In Papadopoulos, G. A., Wojtkowski, W., Wojtkowski, G., Wrycza, S., and Zupancic, J. (eds), Information Systems Development: Towards a Service Provision Society, Proceedings of the 17th International Conference on Information Systems Development, ISD’2008, (pp. 187–195) August 25–27, 2008, Paphos, Cyprus. New York: Springer.

    Google Scholar 

  28. Spohrer, J., Maglio, P. P., Baily, J., and Gruhl, D. (2007) Steps Toward a Science of Service Systems, IEEE Computer Society, January 2007, Computer, 40(1): 71–77.

    Article  Google Scholar 

  29. Sumner, M. (2005) Enterprise Resource Planning. Upper Saddle River, New Jersey: Pearson Prentice Hall.

    Google Scholar 

  30. Sutton, S. G. (2006) Enterprise Systems and the Re-shaping of Accounting Systems: A Call for Research, International Journal of Accounting Information Systems, 7(1): 1–6.

    Article  MathSciNet  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Information Systems, Karlstad University, Karlstad, Sweden

    Anders G. Nilsson

Authors
  1. Anders G. Nilsson
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Anders G. Nilsson .

Editor information

Editors and Affiliations

  1. Durham University, Durham, DH1 3LE, United Kingdom

    William Wei Song

  2. , School of Information Technology, Jiangxi University of Finance and Econom, Nanchang, 330013, Jiangxi, China, People's Republic

    Shenghua Xu

  3. Finance & Economics, School of Information Management, Jiangxi University of, Fenglin Rd., Nanchang, 330013, Jiangxi, China, People's Republic

    Changxuan Wan

  4. UFIDA Software Technology College, Jiangxi University of Finance & Economic, Fenglin Rd., Nanchang, 330013, Jiangxi, China, People's Republic

    Yuansheng Zhong

  5. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  6. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Gregory Wojtkowski

  7. Fac. Information Technology, Monash University, Clayton, 3800, Victoria, Australia

    Henry Linger

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer Science+Business Media, LLC

About this paper

Cite this paper

Nilsson, A.G. (2011). Enterprise Systems in a Service Science Context. In: Song, W., et al. Information Systems Development. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-7355-9_2

Download citation

  • DOI: https://doi.org/10.1007/978-1-4419-7355-9_2

  • Published:

  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-7205-7

  • Online ISBN: 978-1-4419-7355-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation